What if my student isn't replying to my messages?
The first part of the academic year is very busy and exciting for students arriving at university for the first time, and in these circumstances it is unlikely that they will be aware of the upset or worry that this may be causing you.
We would suggest that you keep trying to get in touch, explaining that you are worried and asking that your student contacts you, another family member or a friend by a specific time, just to let you know that they are OK.
If you still do not hear from your student, contact Firstpoint and they will email and phone them encouraging them to make contact. They will also be able to offer your student support if they are struggling.
If your student gives permission, Firstpoint will contact you to let you know that they have been in touch. You can also contact Firstpoint if you are particularly concerned that your student is at risk or may have come to some harm. They will take your concerns seriously, and take the appropriate action, such as arranging a wellbeing check to ensure that your student is OK, and encouraging them to contact you. Please be assured that the welfare of our students is our priority, and that there is a range of support available if they need it.