NSS 2018

What Worcester students said and how the University is making use of student feedback

More than 320,000 students across the UK responded to the independent, official survey, which has run every year since 2005, and which asks them to rate a number of aspects of their course.

The University of Worcester scored well above the national average and improved across the board in the areas surveyed, which looked at satisfaction with teaching, learning opportunities, academic support, assessment and feedback, learning resources, student voice. Worcester recorded its best ever result for learning resources – being ranked in the top 10%.

According to feedback from the National Student Survey 2018:

Worcester students comment on positive aspects of their experience include the high level of enthusiasm, expertise and the excellent quality of support provided by individual staff as well as the practical skills development that students see as adding such value to their course experience.

As part of the ongoing improvements and reflection on student comments throughout the last year, we are proud to say that we have:

  • Added regular career drop in sessions at City Campus throughout semester time and purchased new careers software to improve bookings of appointments and workshops
  • Created new resources for students including ‘Careers in Writing’ and ‘Writing for a Living’
  • Redesigned the reception area and café at City Campus 
  • Refurbished classrooms across City Campus, Binyon and Edward Elgar
  • Installed a new sink area in the dining hall to wash reusable items such as ‘keep-cups’ and straws

Further improvements in access to learning resources:

  • Added over 22,000 online journals to our collection this year, plus an additional 12,000 printed books and 2,000 eBooks. We are also working on increasing access to journals via ProQuest Central
  • Added extra study spaces on Level 0 at the Hive, adding around 120 more study spaces, as well as booking meeting rooms exclusively for student use during assessment periods
  • Made Hive meeting rooms, Nooks and tables available for students to book, with an online booking system due to launch shortly

Our ongoing commitment:

  • Reviewed the Students’ Union Student Academic Representation system, with new handbooks and an expanded training provision
  • Planned the new SU Ideas Forum, launching in February 2019, during our first ever Change Week, where students can submit ideas and then vote on them to help us gauge what matters
  • Developed SU events offering to include a wider variety of events including comedy nights, and new Welcome Week events such as Crafternoon
  • Supported the creation of new societies such as Mature Students, and for 2018-19, Nursing
  • Introduced a new triage system for counselling services