NSS 2020

What Worcester students said and how the University is making use of student feedback

Graduating students have rated the University of Worcester very highly in the latest National Student Survey (NSS).

A total of 85.47% of Worcester final year students said they were satisfied overall, above the national average of 82.3%.

The University of Worcester scored well above the national average in most areas of the survey, which looks at satisfaction with teaching, learning opportunities, academic support, assessment and feedback, learning resources, student voice. A total of 86.5% of students said they were satisfied with teaching, with 89.99% of final year students saying staff are good at explaining things. The University is ranked 11th out of 149 institutions for Learning Resources, with 91.9% of students saying the library resources had supported their learning well.

According to feedback from the National Student Survey 2020:

Worcester students continue to comment on the positive aspects of their experience. These include:

  • the excellent quality of teaching and support provided by staff
  • the strong application of theory to practice
  • the knowledge of and passion for their subject displayed by staff
  • the innovative teaching and assessment that students can engage with

As part of the ongoing improvements and reflection on student comments throughout the last year, we are proud to say that we have:

  • Introduced MyCareer, the online home for everything to do with Careers & Employability..
  • Launched TalkWorc - our 24/7 text support service with Shout.
  • Implemented a new mental health and triage system which offers open access appointments throughout every working day.
  • Launched the CallMy app that students can use in the event of an emergency on campus to summon help.
  • Created a new Welcome week app with specific mental health resources and links to services.
  • Implemented the Student Contact Opt-In scheme. Almost 98% of new and returning students have opted into this scheme.
  • Continued to empower our Student Wellbeing Champions and Residential Life Assistants to engage students with resources, advice and signposting to services, online and on campus.
  • Increased the access to learning to fund to support students to remain in learning, including specific support for technology.
  • Implemented electronic management of assessment in all Schools and courses
  • Significantly invested in online and digital learning tools to support accessibility