Website accessibility statement

Using this website

This website is run by the University of Worcester. We want as many people as possible to be able to use this website, and find, access and understand our content. For example, that means you should be able to

  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • ‘skip to main content’ using tab on your keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • navigate our online forms using just a keyboard

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Disability support

Our Disability and Dyslexia Service offer a wide range of support and advice to disabled students and also to parents, staff and external agencies supporting students. The support available includes:

How accessible this website is

We know some parts of this website are not fully accessible:

  • you can’t modify the line height or spacing of text
  • some older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • our live chat system is not yet accessible to screen reader software

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in two working days.

If you cannot view the maps on our campus locations pages, please contact us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Digital Communications team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Worcester is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

While text can be zoomed or magnified, it is not possible for users to modify text spacing or line height. This doesn’t meet WCAG 2.1 success criterion 1.4.12 (text spacing). We are looking at a solution to this issue.

Some of our videos do not currently have audio descriptions. This doesn’t meet WCAG 2.1 success criterion 1.2.3 (audio description or media alternative (prerecorded)). We intend to address this issue by September 2020.

The standard PDF version of our undergraduate prospectus does not meet several WCAG 2.1 success criteria. An accessible, text-only PDF of the document is also available on our download a prospectus page.

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). We intend to address this issue by September 2020.

Our third-party online chat system does not meet several WCAG 2.1 success criteria. We are liaising with the supplier regarding their timeline to create a more accessible version.

Disproportionate burden

Our 360-degree images and virtual tours are not fully accessible. This doesn’t meet WCAG 2.1 success criterion 4.1.1. Please let us know what information you require and we will try to provide the information in an alternative format.

We’ve assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when we create new versions of these features.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Although we are endeavouring to fix as many non-essential PDFs as possible, some non-essential PDFs that we do not intend to fix include older presentation files and PDFs originally created from scanned content.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 20 September 2019. The test was carried out by our Digital Communications team using accessibility review tools within the Silktide platform.

We used Silktide tools to test all pages on this site and also manually reviewed the 100 most commonly visited pages.

We tested:

What we’re doing to improve accessibility

We have a rolling programme of updating content in accordance with the guidelines set out by the WCAG. This statement was prepared on 17 September 2019. It was last updated on 20 September 2019.