Appeals and Complaints

Appeals and Complaints

Sometimes things do go wrong. In most cases matters can be resolved quickly and informally at a local level. If you continue to be dissatisfied with the response then you can submit an Academic Appeal or a formal complaint. If you are appealing against an academic decision, you should follow the appeals procedure. You will find details here of how to challenge a decision.

The complaints procedure is designed to complement the appeals process and will consider any other subject relating to the student experience.

Advice on making a complaint:-

  • Read the Student Complaints Procedure
  • Act early - don't let a grievance or complaint fester. Tackle the problem at source by speaking to the person directly responsible (informal resolution). Take a friend with you (they must be a member of the University), if this helps.
  • Be clear what your complaint or grievance is really about. Be clear about the outcome you want and what you want to achieve.
  • Write down your complaint and the desired outcome. If you are unsure about whether or how to proceed, contact the Complaints and Appeals Officer by emailing complaintsandappeals@worc.ac.uk. If you prefer, you can go to the Adviser in the Students' Union or to a student representative for help. Please see information here: http://www.worcsu.com/helpandadvice/
  • Remember the University is committed to dealing with student complaints sympathetically. If you want to, you can act with other students to bring a group complaint.
  • You may ask to keep the matter confidential, although this may restrict the help that University staff can give you. Unless there are exceptional considerations, any person who is the subject of a complaint has the right to be supplied with a copy of the complaint.

Please be aware that if you have any concerns regarding harrassment and discrimination whether it be by a fellow student or a member of staff instead of using the complaints procedure you should consult the Dignity at Work & Study procedures.  Staff and students who feel they are being harassed or bullied are strongly recommended to seek advice from an Initial Advisor as soon as possible to ensure that the situation is addressed appropriately.

Both of these procedures can also be seen in the following flowcharts:

Appeals Procedure Flowchart

Complaints Procedure Flowchart

Parents Guide

Forms

Academic Appeal Form

Formal Complaint Form

 

In the event that you remain dissatisfied having concluded all of the internal mechanisms, it is open to you to seek review from the Office of the Independent Adjudicator.

If you have any questions the FAQs may be helpful.

If you do not find the information you need please contact the Complaints and Appeals Officer, 01905 855396 or complaintsandappeals@worc.ac.uk