Appeals and Complaints
Appeals and Complaints
Sometimes things do go wrong. In most cases matters can be resolved quickly and informally at a local level. If you continue to be dissatisfied with the response then you should make an academic appeal or a complaint. If you are appealing against an academic decision, you should follow the appeals procedure. You will find details here of how to challenge a decision. The complaints procedure is designed to complement the appeals process and will consider any other subject relating to the student experience.
Please be aware that if you have any concerns regarding harrassment and discrimination whether it be by a fellow student or a member of staff instead of using the complaints procedure you should consult the Dignity at Work & Study procedures. Staff and students who feel they are being harassed or bullied are strongly recommended to seek advice from an Initial Advisor as soon as possible to ensure that the situation is addressed appropriately.
Both of these procedures can also be seen in the following flowcharts:
Complaints Procedure Flowchart
Forms
Academic Appeals submission form
In the event that you remain dissatisfied having concluded all of the internal mechanisms, it is open to you to seek review from the Office of the Independent Adjudicator.
If you have any questions the FAQ may be helpful.
If you do not find the information you need please contact the Complaints and Appeals Officer, Christine Hinitt, 01905 855396 or c.hinitt@worc.ac.uk