An Appeal is made to the Appeals Committee of Academic Board if there has been an administrative error in the conduct of an assessment, application of the regulations or some other irregularity relevant to an assessment.
A Complaint would be made in respect of a students experience at University including the relationships with administration, any services, departments, the Student Union or discrimination issues.
If you remain dissatisfied with the action the department proposes, within 5 working days of receipt of the letter from the Head of Department, you should complete the formal complaints form and send it to the Head of Registry Services.
In the case of any cause for complaint, as a first step, the student should normally seek to resolve it with the appropriate tutor or other individual. In many cases, that person can best respond to the complaint.
However, if the complaint cannot be resolved by this informal approach then the student has the right to use the formal complaints procedure and complete a complaints form.
The University will not investigate complaints which are made anonymously.
No there is a separate procedure for complaints, student against student.
At this stage the student may bring the complaint to the Vice Chancellor but must do so within 10 working days of receipt of the outcome.
If the complaint is against the President of the Students’ Union, the Vice Chancellor may refer the case directly to the external person appointed to deal with such complaints.
The Vice Chancellor shall establish a Complaints Committee that should be convened within 20 working days.
