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Venue information

Baby Facilities

Baby change facilities are available in the arena toilet blocks located by the visitorís reception of the ground floor and in the main foyer on the first floor

Getting to the Arena and Car Parking

The Arena has a dedicated car park, accessed via the Arena entrance on Hylton Road where spectators can park for £3 per evening. In the event this car park is full, visitors are advised to park in the nearby University of Worcester car park or City Council car parks. Directions to car parks for Arena events are also signposted throughout the city. There is a drop-off zone located in Homebase (immediately next to the arena) and ample parking for disabled visitors on the Arena site.

Lockers

There are lockers available for public use adjacent to main hall when events are on. Visitors can store their belongings for £1 per day by requesting an access card from the visitorís reception. Please note, overnight storage is not available and all lockers are emptied by security staff prior to venue closing.

Disability Information

The University Arena was specifically designed to be accessible by all and as such, all areas of the venue are accessible to wheelchair users.

Hoist Usage: The University recognise that many of our clients with disabilities and their assistants are highly trained and experienced in hoist use, however our equipment may differ from what is normally utilised. An access/egress appraisal will be undertaken for clients, or guests, whose disability necessitates use of a mobile hoist. Staff will complete the form demonstrating due care and sensitivity for the client involved. Hoists available: Invacare Birdie. All hoist users will be issued with the University of Worcester Arena Hoist Usage Policy. To request a copy, please contact the visitors reception via arenareception@worc.ac.uk or 01905 544444.

Assistance Dogs

Assistance dogs are welcome at our venues, but we do not recommend you bring Assistance Dogs to events where noise levels are high.

Hearing Impairments

Induction loop audio systems are fitted in the following locations

  • Visitors Reception
  • Main Arena Hall
  • Conference Suite
  • Open Corridor/Informal viewing area
  • 3 Flexible Rooms on the Ground Floor Ė exact name tbc

Please contact 01905 544444 to be directed to the appropriate team, if you require assistance regarding a hearing loop.

Medical Emergencies

In the event of a medical emergency please notify any member of staff who will be pleased to help you. Alternatively, call the visitor reception on 01905 544 444 using the internal telephones located throughout the building. The First Aid Room is the first place to visit for any accidents which is signposted from the visitor reception.

Toilets

There are many toilet facilities throughout the University Arena and all are wheelchair accessible

Feedback

We are constantly looking for ways to ensure that your experience at our venue is the best that it can be and we appreciate any feedback you can give us on your visit.

Email:†arenareception@worc.ac.uk or tel: +44 (0) 1905 544 444

Lost Property

Once the event is over, all lost property is moved to the security office. You can call +44 (0) 1905 544 444 for lost property queries.

Visitor Reception

The University Arena Visitors Reception is open from 7am until close of business and can offer a wide range of services.

Get in touch

If you'd like to get in touch with us at the University of Worcester Arena, you can contact our Visitor Reception on 01905 544 444.

University of Worcester Arena
Visitor Reception
University of Worcester
Hylton Road
Worcester
WR2 5JN

Tel: +44 (0) 1905 544 444
Email: arenareception@worc.ac.uk

Please note that only food and drink purchased on the premises can be consumed at the University of Worcester Arena.