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Leading To Excellence

The University Diploma in Leadership and Management forms part of Worcester Business School's "Leading to Excellence" Management development programmes. It is the ideal programme for practising and aspiring managers and leaders. This programme is specifically aimed at team leaders, first-line and junior managers, those aspiring to their first time management position or wanting some formal management development to prepare them for their next challenge.



Key Features

Our contemporary and practical leadership programmes are delivered at the Worcester City Campus on a part-time basis, or for larger groups at a time and place to suit the client.

The UDLM offers Continuing Professional Development for the emerging junior manager, that is:

  • Practical
  • Applied
  • Interactive
  • Real-world focused
  • Underpinned by academic rigour

"Excellent, thought provoking and practical"

UDLM Delegate, Malvern Instruments

Combining leading edge theory with practical examples, enabling you to make a "SHORT-TERM IMPACT and LONG-TERM DIFFERENCE" in your organisation.

The UDLM offers professional development for junior managers and team leaders, providing them with the knowledge and skills to become more effective in their day to day roles.

"I am really enjoying these training days. The tutor is fantastic making the scenarios and learning relevant to our work situation"

UDLM Delegate, Bromsgrove District Housing Trust

Entry requirements

What qualifications will you need?

Entry requirements

This programme is designed to help you develop leadership and management competences in order for you to be more effective in your organisational roles. Please contact the University for further information on entry requirements.

Course content

What will you study

This is a flexible, closed programme at the moment that is designed for the  particular needs of a company. 

Managing & Leading Teams & Individuals

The aim of this module is to develop the awareness and skills necessary for the effective leadership and management of individuals and teams. It examines motivation in the workplace and the role of both managers and leaders in enhancing motivation, particularly in relationship to the change agendas. It addresses the need for managers to attain, reflect on and evaluate key knowledge and skills in processes that ensure effective performance of diverse individuals and teams.

Professional Managerial Development

Self-awareness and personal development are key elements of effective leadership and management, as organisational and functional skills are rarely sufficient. This module provides the opportunity for personal development - growth and change by individuals - through self-awareness and reflection in order to improve overall leadership and managerial performance. 

Introduction to Management Coaching & Mentoring

Coaching and mentoring are key elements of managerial responsibility that ensure the development and enrichment of staff to benefit the organisation. The aim of the module is to enable an understanding of coaching and mentoring concepts, theory and techniques and relate coaching and mentoring practice in a clear and realistic way to improving organisational performance.

Effective Decision Making

In the dynamic business environment that many managers operate, there is a temptation to quickly address problems and make decisions based on personal instinct or intuition. This module will help managers to step back from decision making, to systematically define and analyse problems (or opportunities), and establish a range of business choices. It will also provide guidance on how to establish and apply criteria, to justify the final decision and evaluate its impact.

Developing Customer Care

Successful businesses place the customer and the customer experience at the centre of their strategy and operational practice. This module explores the role of marketing communications in the delivery of excellent customer service, with an emphasis on commitment and motivation at a business’s ‘touch points’. Students will gain an understanding of what comprises outstanding service.

Managing Financial Resources

The purpose of this module is to develop the financial understanding of managers to enable them to understand the financial implications of their day to day decisions to enable them to improve both their own effectiveness and the organisations performance.

Managing Organisational Innovation

This module analyses the different ways of managing innovation, developing a creative organisational climate and how organisations can be transformed or revitalised. It looks at organisational structures and systems that are designed to help manage innovation including intrapreneurship, climate and culture change. 

Managing Change Through Projects

Drawing upon the disciplines of the management of change, financial appraisal and project management, this module provides the student with an understanding of the function, practice and development of various aspects of modern strategic project management. These techniques will be applied to business scenarios, involving the critical evaluation and interpretation of data regarding the organisational position.

Managing Workplace Communication

This module examines the key role of the manager in ensuring effective interpersonal communications that produce cost effective quality outcomes. It will help students to develop their ability to facilitate creative collaboration, facilitate the process of sharing ideas, information, and messages with others, resolve conflicts, and negotiate mutually beneficial outcomes.

Teaching and assessment

How will you be taught?

The UDLM offers a modular framework that is flexible, practical and transferable, using a combination of group work, simulation, case studies, high impact presentations and supported by online resources.

Programme specification

For comprehensive details on the aims and intended learning outcomes of the course, and the means by which these are achieved through learning, teaching and assessment, please download the latest programme specification document.


Where could it take you?

"Best training I've ever had!"

Delegate, Malvern Instruments


"Really helped me to identify my skills and the areas I need to develop"

UDLM delegate, Hitachi

“This programme has allowed us to share experiences with our colleagues from across the organization. By supporting each other throughout this experience, we have formed strong bonds with colleagues that we would never have met.” 

UDLM Delegate, Southco

“Mike (our tutor) was very engaging and his knowledge of the topics was so broad that he could find any number of examples to reinforce the theory that he’s teaching. He made learning each subject fun and he offered us a great deal of support throughout the course.” 

UDLM Delegate, Hitachi        

“One thing that we ALL agree on is that despite the commitment involved – we would HIGHLY recommend the diploma to anyone who seeks personal development and wants to improve their leadership style.”

UDLM Delegate, Hitachi


How much will it cost?


The current fees can be found within the tuition fees document on our figure out finances page.

How to apply